Orchid Lei No Return & Cancellation Policy
Due to the nature of our business and the advanced planning required, all orchid lei sales are final and non-returnable.
We begin fulfilling lei orders months in advance of commencement season, including reserving premium product, securing shipments, and allocating labor to ensure timely delivery. These preparations are essential to provide the freshest, highest-quality leis for your celebration.
Cancellations are accepted up to 30 days before your scheduled delivery, but please note that a 10% processing fee will be deducted from your refund to cover non-refundable credit card processing and administrative costs.
After that 30-day window, no cancellations or refunds will be accepted.
We appreciate your understanding and support of our small business during this very busy season!
DOUBLE STRAND OF PURPLE (BOMBAY) DENDROBIUM ORCHIDS LEI
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
